ORDERING DETAILS

Custom orders/LEAD TIMES


At Southern Manor Co., every project we undertake is custom-crafted to your requested specifications—whether it’s a piece of furniture, a timber-framed structure, a custom home build, a renovation, or a commercial project. To ensure your project stays on schedule, we typically begin the crafting process within one to two days of your order being placed. Please review your order carefully before submission, as all orders are non-refundable once work has begun.

We understand that changes to size, finish, or design may be necessary. While we will do our best to accommodate such requests if they are made promptly after the order is placed, we cannot guarantee these adjustments once work has started.

If you have a vision for something unique that is not listed in our offerings, such as a specific finish or custom design, please contact us at Southern.Manor.Co@gmail.com. We’re happy to collaborate with you to bring your ideas to life.

Lead Times:

  • Custom Furniture Orders: Approximately 2 to 3 months.

  • Timber Frame Projects, Custom Home Builds, and Renovations: Lead times vary based on the scope and complexity of the project.

  • Commercial Projects: Lead times will be discussed and determined during the planning phase.

While we strive to meet all estimated timelines, external factors such as weather, humidity, and supply chain delays may affect production schedules. As such, we cannot guarantee specific due dates. Please note that cancellations will not be accepted due to overdue lead times.

Payment Terms:
All jobs other than furniture and home decor orders, including timber frame projects, custom home builds, renovations, and commercial projects, require a 50% non-refundable deposit at the time of order placement.

Our customer service team is available to provide updates on your project’s progress and to offer an approximate completion date for your specific order. Thank you for trusting Southern Manor Co. to create something extraordinary for your home or business!

SHIPPING

WE OFFER TWO DIFFERENT DELIVERY OPTIONS BASED ON YOUR LOCATION.

CURBSIDE FREIGHT SHIPPING DETAILS: 

We offer curbside shipping to all 48 contiguous states. Most furniture is shipped within approx. 10-12 weeks of ordering. You will be notified by our team as soon as your furniture leaves our shop. Furniture is typically in transit for 3 to 7 business days. Once the furniture arrives at the shipping terminal nearest to your home, you will be contacted by the freight company to schedule a delivery window. 

Please note that sometimes these delivery time windows can span over several hours, so please be prepared to accept your shipment at any point in the time window given. All 3rd party freight deliveries occur during normal business hours only.  If you are not able to accept your shipment within a reasonable amount of time (as defined by the freight company), the freight company may be required to charge storage fees. 

To save you money, your delivery will be curbside. This means you will need to bring the furniture inside your home, uncrate/unpack it, and assemble it (If your pieces come unassembled). Keep in mind that our solid hardwood furniture is often quite heavy and you will almost certainly need help to bring your custom furniture inside from the curb. If the length of your table exceeds 10 feet, please be prepared to help the delivery driver offload your shipment. 

It is your responsibility to inspect your new furniture thoroughly and completely for any damage BEFORE signing for the package(s). In the very rare event that your furniture does arrive damaged, please note any damage on the delivery slip before signing for your furniture. In the unlikely event that your furniture is damaged in transit by the 3rd party freight-liner, Iron By Iron Woodworks will ship you replacement furniture at no additional cost to you by filing a claim with the shipping company, but we can only do that if you've noted damage on the delivery slip before signing for the furniture. Once you sign the delivery slip, Iron By Iron Woodworks can assume no responsibility for damage found after delivery, so fully inspecting your furniture upon delivery is extremely important.

Please note: Furniture cannot be refused upon delivery if it does not fit through an entryway. It is your responsibility to ensure the furniture you order can fit in your home.

Please note: Because of increased freight costs, there will be an additional surcharge of $150.00 per order for third party freight shipped to New York City. When ordering online, your total will not reflect this additional fee. We will reach out to you directly when your online order has been processed. 

Please don't hesitate to call or email us with any questions regarding this surcharge: (803) 297-2300 or southern.manor.co@gmail.com

 

SOUTHERN MANOR CO INSIDE LOCAL DELIVERY 

If you live in New England , you'll see an option for Inside Local Delivery at checkout. We offer inside delivery through a third party delivery company. Inside Local deliveries occur approx. 10-12 weeks from your order date. The week before your scheduled delivery, our team will reach out to you with your exact delivery date for when you can expect our third party delivery team to arrive at your home with your furniture. The delivery company will give you a call the day before your delivery with your timeframe. Because your delivery date and time is scheduled based on the relative locations of the dozens of homes on the same schedule, that date and time cannot be changed or dictated.

Please be prepared to inspect and sign for your furniture upon delivery. Local Inside Deliveries includes inside placement on the ground floor only. If your residence is not on the ground floor, your delivery will be curbside or into a ground floor space of your choice.

Certain items, such as porch swings, book shelves, dressers and other items that need to be secured to the wall/ceiling will be the responsibility of the customer. Delivery does not include installation. 

It is your responsibility to ensure the furniture you order can fit through your threshold. Furniture cannot be refused upon delivery if it does not fit through an entryway.

If you have any questions concerning deliveries, please call or email us.

HOLDING & STORING YOUR FURNITURE

We will be reaching out to you before we start production on your custom furniture to confirm 1) the details of the order are correct and 2) you are ready to receive your custom furniture. This is your opportunity to delay production if you are not ready to receive your furniture. If we have received confirmation from you, and we finish your furniture and are ready to deliver it, we cannot hold or store your furniture under any circumstances. 

 

cancellations & returns

Because each piece from Southern Manor is custom built and/or finished to order and therefore is not re-sellable by Southern Manor, we do not offer cancellations or refunds. Our products are built from solid kiln dried wood that is distressed and has a reclaimed look. The entire crafting process is by hand. Our finishes are applied by brush. Any characteristics of handmade furniture should not be considered defects.

Southern Manor does not accept returns or cancellations on any order.  Orders are non-refundable.

deliveries

It is your responsibility to ensure that any items you order will fit into your space. Southern Manor will not be responsible if an item does not fit. Please inspect your order thoroughly prior to signing any delivery documents; in the event damages are incurred during the delivery, it is imperative that you note any and all damages at the time of delivery with the carrier as it is your responsibility to file a claim. We will help anyway we can.

color & grain variation

Due to the characteristics of wood, fabrics and other materials, there will be variations in finishes and grains. Sometimes a sample may appear slightly different than your actual production piece. Additionally, computer monitors display colors in photo images slightly differently, depending on a wide variety of different settings and actual monitors. Therefore a specific product image you see on your computer monitor, may be a different shade to the actual piece.

thank you

Thank you for visiting our website! At Southern Manor Co., we specialize in crafting rustic, distressed furniture, cabinetry, home decor, and more. Each of our pieces is handmade from start to finish, giving every item its own unique character. Expect natural imperfections such as knots, cracks, dents, dings, and color variations—these are the marks of genuine craftsmanship and what make each piece truly one of a kind.

In addition to furniture and home decor, we offer custom timber framing, residential construction, and commercial project services. Whether you're looking to add a stunning timber-framed feature to your property, build your dream home, or enhance your commercial space, we bring the same dedication and attention to detail to every project.

We take pride in designing and building pieces that reflect your personal style and meet your specific needs. From custom finishes to tailored designs, we love collaborating with our customers to create something extraordinary.

Please feel free to contact us with any questions or to discuss custom furniture, timber framing, home builds, renovations, or commercial projects. We’re here to help bring your vision to life!