Frequently Asked Questions
Here are answers to some of the most common questions about our custom home décor. If you have additional questions, feel free to reach out to us at Southern.Manor.Co@gmail.com.
General Questions
1. What types of home décor do you offer?
We offer a wide range of handcrafted home décor items, including:
Wall art and signs
Shelving and storage solutions
Basket & storage
Blanket ladders
Mantels and beam accents
Decorative trays and centerpieces
Custom décor pieces
Doors
Kitchen décor (cutting boards, bottle racks, etc.)
Mirrors
Outdoor décor
Seasonal items
Wall décor
Bottle racks and cutting boards
If you have a specific item in mind, let us know! We’re happy to create custom pieces tailored to your needs.
2. What makes your home décor unique?
Each piece is handmade from start to finish, ensuring a one-of-a-kind item that showcases the natural beauty of wood. Expect slight variations in color, texture, and design—these imperfections add character and authenticity to every piece.
Customization
3. Can I customize my home décor?
Yes! All of our home décor items are fully customizable. You can specify size, finish, color, and even add personal details like names, quotes, or unique design elements.
4. Do you offer custom finishes and colors?
Absolutely! We offer a variety of stains, paints, and distressing techniques to achieve the exact look you want. If you have a specific finish or color in mind, let us know, and we’ll do our best to match it.
5. Can I request a unique home décor item that’s not listed?
Yes, we love working on custom projects! If you have an idea for a unique piece, contact us to discuss your vision, and we’ll bring it to life.
Ordering and Production
6. How long does it take to receive my home décor item?
Lead times for home décor items are typically 4-6 weeks, depending on the complexity of the design. We’ll provide an estimated completion date when you place your order.
7. Can I make changes to my order after it’s placed?
We’ll do our best to accommodate changes if they are requested shortly after the order is placed. However, once production begins, changes may not be possible.
8. Are home décor orders refundable?
Due to the custom nature of our work, all home décor orders are non-refundable once production has started.
Materials and Care
9. What materials do you use?
We use high-quality, durable wood and other premium materials to ensure your home décor is both beautiful and long-lasting. Specific materials may vary depending on the design and your preferences.
10. How do I care for my home décor items?
To keep your décor looking its best:
Dust regularly with a soft, dry cloth.
Avoid placing items in direct sunlight for prolonged periods.
Use a damp cloth for gentle cleaning; avoid harsh chemicals that can damage the finish.
We’ll provide specific care instructions with your order based on the item and finish.
Shipping and Delivery
11. Do you ship home décor items?
Yes, we ship all home décor items directly to your home. Shipping costs will depend on your location and the size of the piece. We’ll provide a shipping estimate when you place your order.
12. How is my décor item shipped?
Your item will be carefully packaged to ensure it arrives in perfect condition. Smaller items are typically shipped via standard carriers, while larger pieces may require freight shipping.
Getting Started
13. How do I get started on a custom home décor order?
Contact us at Southern.Manor.Co@gmail.com to discuss your project. We’ll guide you through the design process and help create a piece that’s perfect for your home!