Frequently Asked Questions
Here are some common questions about our custom furniture and home décor. If you don’t find the answer you’re looking for, feel free to contact us at Southern.Manor.Co@gmail.com.
General Questions
1. What types of furniture do you offer?
We offer a wide range of custom furniture and home décor, including:
Dining tables
Coffee tables
Bed frames
Benches
Shelving and bookcases
Accent pieces and more
If you have a specific piece in mind that’s not listed, let us know! We’re happy to work on custom designs to meet your needs.
2. What makes your furniture unique?
Each piece is handmade from start to finish, ensuring no two items are exactly alike. We celebrate the natural beauty of wood, including its knots, cracks, and variations in grain and color. These imperfections add character and make every piece truly one of a kind.
Customization
3. Can I customize the size and design of my furniture?
Yes, all of our furniture is fully customizable. Whether you need a specific size, design style, or finish, we’ll work with you to create a piece that fits your space and matches your vision.
4. Do you offer custom finishes and colors?
Absolutely! We offer a variety of stains, paints, and specialty finishes. If you’re looking for a specific color or finish not listed on our site, feel free to ask, and we’ll do our best to accommodate your request.
5. Can you match an existing piece of furniture?
Yes, if you’d like your new piece to match existing furniture, provide us with photos and details, and we’ll work to create a complementary design.
Ordering and Production
6. How long does it take to receive my furniture?
Since all of our furniture is custom-made, lead times are typically 2-3 months depending on the complexity of the design. We’ll provide you with an estimated completion date when you place your order.
7. Can I make changes to my order after it’s been placed?
We try to accommodate changes if they are requested quickly after the order is placed. However, once production begins, changes may not be possible.
8. Are furniture orders refundable?
Due to the custom nature of our work, all orders are non-refundable once production has started.
Materials and Care
9. What materials do you use?
We use high-quality, durable wood for all of our furniture. The specific wood species may vary depending on the design and your preferences. Common options include oak, maple, walnut, and pine.
10. How do I care for my furniture?
To maintain the beauty and longevity of your furniture:
Avoid placing it in direct sunlight for prolonged periods.
Clean with a soft, damp cloth and avoid harsh chemicals.
Use coasters or placemats to prevent stains and water damage.
We’ll provide specific care instructions with your order to help you keep your piece in excellent condition.
Shipping and Delivery
11. Do you ship furniture?
Yes, we ship directly to your home. Shipping costs will depend on your location and the size of the piece. We’ll provide a shipping estimate when you place your order.
12. How is my furniture shipped?
Your furniture will be carefully packaged to ensure it arrives in perfect condition. For larger pieces, we may use freight shipping, which could include additional coordination for delivery.
Getting Started
13. How do I get started on a custom furniture order?
Contact us at Southern.Manor.Co@gmail.com to discuss your project. We’ll walk you through the design process and help bring your vision to life!